Your website is important.
How important? Well, let’s see.
According to Sweor, 57% of users say they won’t recommend a business with a poorly designed website. Could you blame them?
Think about it, what is the first thing you want to do when someone recommends something new to you? How about when you see an ad and want to learn more about a company? More often than not, you go straight to their website.
Because with a website, companies have the chance to showcase themselves. As mentioned in Volume 1 of this topic, first impressions matter. Having a well-developed website can improve the trust and quality of your brand just from the appearance alone. We will learn more about that in a bit.
Here are some of the best practices seen in web development to ensure your website is where it needs to be.
Let’s start by defining what ‘personalization’ really means. Personalization is the process of creating a customized experience for individual visitors when accessing your website. Rather than providing a broad experience for everyone, personalization allows firms to present unique and specific information tailored to a customer’s needs and desires.
So how can you start implementing a personal experience on your web page?
Websites that display smart content or “adaptive” content have aspects of web pages, emails, ads, or landing pages that change based on the interests or past behavior of the viewer. In other words, smart content is an experience that is created specifically to that viewer in a given moment.
Factors such as location, language, device, and demographics all should go into consideration when creating your smart content.
Take Amazon for example.
Let’s say you shop with Amazon on a weekly basis. Each time you revisit their website, you can expect to see tabs like, “previous purchases,” and “recommended for you.” Amazon is offering unique and relevant content to different users based on past experiences — a great way to demonstrate personalization and the use of smart content.
Another great benefit of smart personalization with B2B websites is it makes the buying process a lot easier. A study from Evergage found that 77% of consumers have chosen, recommended, or paid for a brand that provides a personalized shopping experience.
What does this mean?
People like to be acknowledged and cared for. When leads visit your page and are greeted with their name or relevant content, they’ll feel more comfortable, which will likely increase the chances of them becoming a customer.
Gartner research predicts that by 2020, smart personalization will be in search engines everywhere and will enable businesses to increase profits by more than 15%!
Want to learn more about smart content and how to use it today? Click here!
Many B2B companies aren’t making the most out of the traffic to their websites. In 2018 alone, Drift conducted a study of over 500 companies and noticed a 58% no response rate to inquiries from leads–not the best course of action if you ask me.
That’s where Chatbots come in.
Chatbots are one of the easiest ways you can deliver a personalized experience by offering a real-time tool to communicate with visitors as soon as they visit your website. This means when visitors have questions, they can be answered immediately 24 hours a day.
Although research supports that consumers would rather speak with live help when possible, allowing them to get fast answers via a chatbot is certainly better than having nothing at all!
Website personalization is more than just providing personalized content on your site, it’s understanding where and how your customers can be reached at any point in the buying process. Employing the use of a 24-hour chatbot serves this need, and definitively fills one gap that you may be experiencing.
The two main goals of a website are to attract and educate your visitors about what you have to offer. Your website needs to cover these basic website fundamentals. The final goal, however, should be some type of strong action for your visitors to take. It can be subscribing to a newsletter or blog, downloading a playbook, or setting up a consultation.
The point is, when someone reads your blog or visits your site, you should make it easy for them to take action if they choose to. The button that the visitor would click is called a CTA, or “click-through action”. Some examples of what a CTA may look like are: “Sign up here,” “Learn more,” “Subscribe,” and “Get Started”.
With B2B sites especially, CTAs are crucial and a must-have, not an option. You must offer actionable steps to these leads as they look around your site, otherwise, how are you going to get them to stay interested in you? For more examples of CTAs and where they can be placed on your page, click here.
Fast Loading Time
Did you know that a one-second delay in your page’s loading time can result in a 7% reduction in conversions? Wall Street’s Neil Patel also found that 40% of people will abandon a website if it doesn’t load in the first 3 seconds. That’s about the amount of time it took you to read that sentence!
Today, websites are getting larger with more and more content being displayed, but the amount of time people are willing to wait for this content is lessening. Here are some ways to ensure your site is loading fast enough to keep visitors on your page longer.
Cutting down the size of your images can save a lot of time when trying to load your website. Studies show that 80% of people remember what they see more than what they read. You probably already know that images and videos are imperative to your site. What companies don’t know, however, is how much extra time these images take to load. Use tools and applications such as ImageOptim before posting photos to your website to help save bandwidth and reduce the size without affecting the quality of your images.
A cache is a software component that stores website data so that future visits load much faster. This improves performance on your page by lowering load time since the content is already prepared and available without having to be fetched from the servers. For example, if you visit a site that is cache enabled, the server stores this HTML file so the next time someone visits that page, it is already processed and ready to open.
Use a Content Delivery Network
Utilizing a Content Delivery Network (CDN) is the most effective way you can speed up your website loading time. A CDN is a worldwide network of servers that store information relative to the location of where it was searched. For example, hosting your website on a U.S-only network will provide longer wait times for those trying to access your content internationally. With a CDN, the content is provided much faster from a local server relative to their location instead of going across the world.
Your number one goal as a business stakeholder is to scale your business in a sustainable, cutting-edge way. One essential practice you must embark on is optimizing your website for your specific buyers.
To ensure you’re doing this, personalize your website with smart content, employ the use of chatbots, litter your website with relevant CTAs, and reduce load times. If you’re able to do any (or all) of these things, you’re already positioning yourself for success down the road.
For more tips and strategies to improve your website check out “Essential Web Development Practices Vol.1” or click here to get in touch!
According to Sweor, 75% of consumers judge the credibility and trustworthiness of a company based on their website design. It takes less than half a second for users to form an opinion about a website and whether they stay or not.
What does this mean?
First impressions matter!
Think about a time you wanted to try a new restaurant. You walk in to see a menu and notice a bad aroma. While looking around, you also notice nothing looks clean.
You probably didn’t end up staying there very long, did you? That’s because the first impression deterred you away.
Even if the food was good, you were never going to give it a chance. The same theory applies to your website.
Losing sight of the primary function of your website can be detrimental to your business. Your site needs good aesthetics, relevant content, and accessibility across multiple devices to prove to your customer base that you can be trusted.
Here are some of the best practices seen in web development.
According to a study from Human Factors International, proper use of white space increases comprehension by 20%. However, that balance of white space to content can be tricky. Have too little, the page will look cluttered. Have too much, the page will seem empty and your message will get lost.
The key to white space is balance. Look for symmetry and consistency with your page so it provides a clear and functional way for readers to view your content. The DailyEgg found that 65% of people are visual learners. Therefore, it is imperative that each of your visitors can see and understand your content clutter-free.
Let’s look at an example.
Source: Digital Ink
See the difference?
Minor changes to a page layout can significantly impact the reader’s experience on your website. The layout on the left is an eyesore and may prohibit a reader from even attempting to skim the material. The closer you can get your content to mimic the clarity of the page on the right, the more likely you are to keep the reader’s interest from the beginning.
Source: Oodles Studio
Users are on their mobile devices more than ever.
According to StoneTemple research, 58% of website visits are from a mobile device. Therefore, it’s safe to assume that if your site isn’t mobile integrated, you’re already falling behind.
Mobile integration is the act of transforming your website to fit the screen of mobile devices, such as a cell phone or tablet. A properly integrated site will have layouts specifically designed for various screen sizes and will react appropriately to the dimensions of the browser.
Fully functional and responsive sites are a must in today’s digital landscape. This also applies to applications — an app that enhances the user experience from a mobile device will only lend your brand more credibility (as long as the design is up to par). Applications are great because they allow greater accessibility to the user. For instance, take a look at your cell phone. The apps you’ve downloaded most likely correlate to the websites you visit most often on a desktop.
Your favorite brands are already focused on enhancing your mobile experience. It’s time for you to do the same.
People love video. In fact, HubSpot found 54% of consumers wish they saw more video content from businesses and brands they support.
Because videos are engaging. They capture attention more effectively than any other form of media. According to a study from SearchEngineWatch, videos have a 41% higher click-through rate than plain text. As a result, your traffic to MQL conversion rates will increase, resulting in a trickle-down effect that should impact the bottom line!
The more you cater to consumers’ desired forms of content, the better experience they have. In other words, videos will help implement a more effective Inbound Marketing Strategy.
Your website is a pivotal component of your brand. There are millions of websites available to viewers. How can you stand out from the rest?
Proper use of white space, mobile integration, and the incorporation of videos on your website will enhance the user experience. When done successfully, your target market will connect better with your brand, getting you one step closer to hitting your next big goal.
For more helpful tips and strategies, check out our blog or contact us today!
No marketer can successfully do their job today without having a content management system (CMS) in place. Today content management systems allow you to not only edit, optimize, schedule, track, and format content, but also create websites and email campaigns. These platforms offer a collaborative environment where multiple users can work on accounts. However, each CMS varies in terms of its strengths. Whereas one platform may be the best for web design, another may be superior when it comes to blogging.
Arguably, the two most popular CMS platforms for marketers are HubSpot and WordPress. HubSpot was started in 2006 with the intent of helping smaller businesses compete, while WordPress began in 2003 as a personal publishing system. Both have evolved over time into full-fledged content management systems, offering a host of different tools to help anyone market their business.
If you’re wondering which platform you should use, look no further. In this article, we will evaluate both platforms by taking a look at 4 main factors: customer base, ease of use, personalization, and cost.
Today, WordPress powers more than 30% of all sites on the internet according to wpbeginner.com. It’s used by some of the most notable brands, including Disney, Sony, and Microsoft. This large customer base means tech providers are likely to offer some type of integration or compatibility with the platform, meaning companies can save considerable time and frustration on tech integration when they use WordPress. Because of this, a company’s ability to be versatile is magnified with this platform.
According to a recent press release, Hubspot has 44,500+ customers in over 90 countries. This pales in comparison to WordPress’s massive ecosystem of 511,000+ active members, but it’s important to remember that HubSpot is a newer platform. However, being relatively new, HubSpot lacks the flexibility and advanced features that a more established platform provides. For this reason, HubSpot is largely still used by smaller organizations ranging from 1-10 employees per iDatalabs’ report.
Ease of use
With thousands of themes, templates, and plugins to choose from, WordPress allows anyone to easily build a website without learning code. In fact, WordPress offers more than 55,000 plugins to improve your site’s functionality according to SoftwareFindr. If you’d like to add something to your site such as complex gallery or forum, there are likely multiple plugins available for you to choose from. Find yourself stuck? Don’t worry- there are a gazillion YouTube videos at your disposal that show step-by-step how to use WordPress features.
Unlike WordPress, HubSpot has built-in tools and features so there’s no need for plugins. This limits the number of feature options a business has, but typically isn’t a problem considering HubSpot is largely used by small, enterprise companies in need of a simple site they can get up and running quickly. In addition, Hubspot offers a ton of resources in the form of blogs, ebooks, guides, reports, courses, and online groups. However, they are largely marketing-focused which can be a disadvantage if you’re looking for technical advice about design or development.
Personalization is the key to converting leads. It offers the customer something that is relevant to them, which keeps them coming back to your website. While WordPress is great for creating beautifully designed websites, you’ll need to download additional resources in order to add personalized content on your site. Depending on what you want to personalize and how you want to personalize it, you may need to do some research to find the correct plugin.
When it comes to personalization, HubSpot has “smart content” and personalization built into their websites. This allows you to deliver content to customers based on where they are in the buying process. HubSpot even allows you to add your buyer personas to a contact list where you can then assign them a “smart rule” or personalized message. HubSpot research shows that “calls-to-action that are targeted to individuals had a 42% higher view-to-submission rate than calls-to-action that were generic,” thus proving targeted messages are extremely beneficial in reaching customers.
There are two options when it comes to WordPress: WordPress.com or WordPress.org. WordPress.com handles everything for you- software, hosting, and managing a web server. It includes a variety of plans you can choose from ranging from free to $25 per month. Each plan offers essential features, free themes, and design customization.
On the other hand, WordPress.org is completely free and allows you to download software so you can host your own site. However, this option requires a separate web hosting account. The advantage is it offers more flexibility because you can install your own plugins, customize backend code, and upload your own custom themes.
Since WordPress is one of the most common content management systems, there are tons of developers and designers that specialize in the platform. Because of this, the cost to hire a WordPress developer is competitive and can be pricey.
In order to create a website on HubSpot, you’ll need to purchase their CMS. It’s available as a standalone product or an add-on to the sales, marketing, or service hub. It costs $300 a month but also gives you access to all HubSpot CRM features such as contact management, email integration, and Facebook & Instagram lead ads. Unfortunately, many of the features are limited. For example, you can only create up to 5 email templates per account and view contact activity for the first 7 days after a new contact is added.
When it comes to picking a website platform, WordPress is the best in terms of design and development. It offers versatility because of its large user base and advanced functionality with thousands of available plugins. In addition, people can enjoy greater ownership of their websites by downloading the WordPress.org software. However, if you’re mainly concerned with marketing and analytics, HubSpot is definitely a frontrunner due to its built-in optimization tools and in-depth marketing data.
Need help revamping your website? Drop us a line to learn how we can help.
In today’s web-based world where business is conducted increasingly online and meetings are held either over-the-phone or behind a screen, it makes sense that companies who are looking to establish themselves as thought leaders in the industry would want to host webinars. Webinars are a great way to network with fellow professionals, all while increasing brand awareness for your company and developing your reputation as an industry expert – right from the comfort of your own office (or home).
One of the primary quandaries facing B2B companies is how to design a website that will maximize inbound lead conversions. Pinpointing what causes a potential B2B buyer to inquire about your products or engage your services versus leaving your website and never returning can be difficult. In general, B2B vendors need to understand what their potential leads are looking for in a vendor and use this information to cultivate an aura of credibility and trustworthiness around their B2B website. To that end, following these five design tactics will help you craft a B2B website that encourages leads to take the next step.